Withdraw from a purchase
Use this form to cancel a purchase and ask for a refund within 14 days of buying.
- Sessions you have already had are charged at the regular single-session price: $110 for a 50-minute session and $55 for a 20-minute session, in the currency you paid in.
- A session cancelled less than 24 hours before it starts, or missed, counts as used.
- The rest of your payment goes back to the card you paid with, within 5 business days.
- After 14 days there is no refund, and unused sessions stay in your account.
Families in the EU and the UK also have a legal right to withdraw within 14 days. Nothing on this page limits that right.
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